Refund policy

Refund & Return Policy

At Shivarthh, customer satisfaction is important to us. Please read our return and replacement policy carefully before placing an order.

Returns (1 Day)

We have a 1-day return policy, which means you must request a return within 1 day of receiving your order.

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition.

  • All original tags, packaging, and accessories must be included.

  • You must provide proof of purchase (Order ID or invoice).

To request a return, email us at shivarthhcapital@gmail.com within 1 day of delivery. Returns sent without prior approval will not be accepted.

Return Address: same as mention on dispatch order.


Note: Return shipping charges may be borne by the customer unless the product is defective, damaged, or the wrong item was delivered.

Replacement Policy (2 Days)

We offer a 2-day replacement policy for:

  • Wrong product received

  • Damaged product received

  • Defective product received

Replacement requests must be made within 2 days of delivery by emailing shivarthhcapital@gmail.com with:

  • Order ID

  • Photos or video of the product

  • Description of the issue

After verification, we will arrange a replacement at no extra cost (where applicable).

Damaged or Incorrect Items

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect product, contact us within 2 days so we can resolve the issue as quickly as possible.

Non-Returnable Items

The following items cannot be returned or replaced unless received damaged or defective:

  • Used or damaged products caused by the customer

  • Personalized or customized products

  • Gift cards

  • Clearance or sale items (unless damaged or incorrect)

  • Products marked as non-returnable on the product page

Refunds

Once your returned item is received and inspected, we will notify you of the approval status.

If approved, the refund will be processed to your original payment method within 7–10 business days. Processing time may vary depending on your bank or payment provider.

If you have not received your refund within 15 business days after approval, please contact us at shivarthhcapital@gmail.com.

Contact Us

For any return, replacement, or refund-related questions, contact us at:

Email: shivarthhcapital@gmail.com